Immediate danger? Leave the area and call 911 or the appropriate utility.
Jacksonville restoration guides

Water Damage, Flood and Sewage Cleanup Guides

Practical Florida information for documenting a loss, understanding the restoration process and asking better questions before authorizing work.

Documentation

Build a record without assuming coverage.

Photographs, source reports, room lists and communication timelines help explain what happened and what work was performed. The insurer and policy determine coverage.

How to use these guides. Start with the checklist closest to your situation, then review the relevant service before you call. General information cannot diagnose hidden damage or replace emergency, medical, engineering, plumbing, septic, roofing or insurance professionals.

Need help describing the property damage?

Call with the source, affected rooms, property type and current safety concerns.

Call (904) 558-9970
Call (904) 558-9970